So like I'm hesitant on this due to it not being a tough thing to do, but I don't see a reason for this to really happen. TR's as non-staff are relatively like literally last in line in terms of training CR's with Trial/Admin' being priority. Giving access to staff chat doesn't really help anything either other than claims, which again if no claims are occurring then that's an issue with staff in it of itself. But I digress, I feel as if it would be better if were to use the notification system and be like "OPT in to train this CC"