Need some help with downloading the map

[Cabrera]

It won't download. Its stuck like this 
https://gyazo.com/9a3813884537f6f0e34d972d36957f80

and after a minute it disappears and is not downloaded. Joining the server just kicks me out for not having the map and I have to rely on someone sending me the file to join

[Sixta]

try restarting your game or try restarting your computer. 

[Cabrera]

Just now, Sixta said:

try restarting your game or try restarting your computer. 

i have done both

[Sixta]

1 minute ago, Cabrera said:

i have done both

try verifying game cache and re downloading the packs.